Home > Return Policies
Growco Merchandise Return Policy
Growco Indoor Garden Supply guarantees your
satisfaction for all items ordered online, ordered by telephone, or
purchased in our stores.
All items returned must be returned in an
"as-new" condition, packed in the original packaging.
A 20% re-stocking fee will be deducted from
your refund. Items not returned in new condition will not be accepted.
All returns must have an RMA number (Return
Merchandise Authorization Number). When you call for an RMA
number we will inquire as to your reason for return. Items
without an RMA number will be returned to sender.
To obtain an RMA number call 1-877-939-6900.
Warranty or Defective Merchandise Return Policy
For warranty returns on defective items, please call or email us to get an
RMA number (Return Merchandise Authorization). We
will supply you with a return number that must be written in large letters
on the outside of the return box.
We may refuse packages that do not have the
RMA number written on the outside of the box.
This number allows us to connect the returned
merchandise to you specifically and we need it in order to return your
repaired or replaced item in a timely manner.
Packaging for returns must be as good as the
original packaging that we used to get the product to you. The
returned item has to get back to us in one piece for us to honor your
warranty. The item must be intact, so please package it really well in
bubble wrap and packing peanuts, or balled up paper in an over-sized box.
For warranty returns,
call our toll-free number at 1-877-939-6900 and enter option #1 to reach our warranty return dept.
We will
issue you the RMA number for your return. If you prefer you can
email
us.
